Business Systems·Feb 2024 — May 2024
iBUCSM
Client Satisfaction Platform
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The Problem
The university needed to gather, analyze, and report service feedback across every office to meet Anti-Red Tape Act (ARTA) compliance — paper surveys were slow and low-response.
The Approach
Built a responsive feedback platform with kiosk and mobile entry, a PHP backend for processing and storage, role-based access, and an admin dashboard with real-time analytics and automated reporting.
The Outcome
Significantly higher response rates and automated ARTA-compliant reporting, with color-coded visualizations that surface where service can improve.