Business Systems·Feb 2024 – May 2024
iBUCSM
Client Satisfaction Platform
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The Problem
The university had to collect and report service feedback from every office for ARTA compliance. Paper surveys were slow to process and response rates were low.
The Approach
Built a survey that works on a kiosk or a phone, a PHP backend to store and process responses, role-based access per office, and a dashboard producing the reports the compliance submission needs.
The Outcome
Response rates went up once the survey moved off paper, and ARTA reports are generated from the data rather than compiled by hand.